What are the quality control and after-sales policies?
Measures to ensure quality management:
1. Standardized production: Focus on the standardization of the production process to improve product quality.
2. Employee training: Provide continuous training for employees to improve their skills and quality awareness.
3. Quality inspection: Ensure that products meet standards through inspection and quality inspection procedures.
4. Finished Quality Assurance (FQA): Conduct two assembly inspections on behalf of customers to ensure product quality.
5. Diversified inspection methods: Provide various inspection methods, including factory inspection, sending to customers, taking photos, or recording videos. Video inspection is recommended to save time and shipping costs.
After-sales service description:
1. Warranty period: Different warranty periods are provided according to product types and materials. During the warranty period, free repair or replacement services will be provided for quality issues caused by non-human factors.
2. Product quality complaints: If there are quality concerns or dissatisfaction, customers can contact the customer service team. We promise to respond within 24 hours after receiving the complaint and assist in resolving the issue.
3. Repair and replacement: For product quality issues, we will provide repair or replacement services. When necessary, professional technicians will assist customers in resolving the problem.